General terms and conditions
General Terms and Conditions of Sale (hereinafter: ‘GTC’) apply to all
contracts concluded via our online shop www.grahamhill-cosmetics.com and all
subdomains that are part of this domain between us,
Managing Director Stephan Conzen
Phone: +49 (0)4101 37 33 0
Fax: +49 4101 3733 11
Pinneberg District Court
Register number: HRB 5231
and you as our customer.
online shop at www.grahamhill-cosmetics.com and all subdomains that are part of this domain are targeted at
consumers only. Our terms and conditions of sale and delivery apply to
agreements made between you and us in connection with the purchase contract are
based on these General Terms and Conditions (hereinafter referred to as ‘GTC’)
and any individual agreements between us and you.
version of the GTC valid at the time of concluding the contract shall apply.
do not accept any deviating terms and conditions of the customer. This also
applies if we do not expressly object to the inclusion thereof.
can view our GTC at www.grahamhill-costmetics.com under ‘GTC’. You can also
print or save the GTC (click the right mouse button and then select the
respective command). We inform you about the processing
Registration and guest access
can create a customer account in our online shop by registering. You must be of
legal age to do so. There is no entitlement to a customer account in our online
is also possible to place an order without creating a customer account. In this
case, you only have to provide the information necessary to conclude the
contract in the order process.
are obliged to keep your registration data up to date at all times and to
update it in the event of relevant changes (e.g. relocation, marriage, etc.).
You are obliged to treat your personal login details as confidential and to not
make them accessible to any unauthorised third party. The password must be kept
secret and must be sufficiently complex, which is described in further detail
in the registration process.
entering the information required for registration, a confirmation email will
be sent to the email address provided. Only when you click on the activation
link contained in the email will your registration successful and your
registration complete. This is to verify your email address.
customer account is non-transferable and may only be used by you personally.
Re-registration after your customer account has been terminated by Conzen
Kosmetik GmbH is prohibited.
one customer account can be created per person. We reserve the right to delete
corresponding accounts in the event of multiple registrations and to warn or
terminate customers who violate the aforementioned provisions.
Order process and conclusion of contract
offer in the online shop is exclusively aimed at natural persons of legal age
who are acting as consumers.
presentation and advertising of items in our online shop does not constitute a
binding offer to conclude a purchase contract.
selected goods are collected in the shopping basket. By submitting an order via
the online shop by clicking the ‘Pay and order’ button, you are
submitting a legally binding offer (hereinafter referred to as the ‘order’).
Before the offer is submitted in a binding way, you have the opportunity to
check the accuracy of your information and correct it if necessary.
will immediately confirm the receipt of your order placed via our online shop
by email. This is a legally required confirmation of your order, but does not
constitute binding acceptance of the order by us.
contract is concluded when you send a payment instruction via the payment
methods offered by us and click the button ‘Pay and order’.
You have the following right of cancellation:
Right of cancellation
You have the right to cancel this
contract within fourteen days without giving any reason.
The cancellation period shall be
fourteen days from the date:
which you or a third party named by you, who is not the consigner, have taken
or has taken possession of the goods; or
the event of an order for several goods which you have ordered as part
of one order and which are delivered separately: on the day on which you or a
third party named by you, who is not the carrier, have taken or has taken
possession of the last goods.
your right of cancellation, you must inform us (Hans Conzen Kosmetik GmbH,
Lehmkoppel 2, 25499 Tangstedt,
Germany, phone: +49 4101 37 33 0,
email: firstname.lastname@example.org) of your decision to cancel this
contract by means of a clear declaration (e.g. a letter sent by post or an
email). You can use our template cancellation form for this purpose, however
please note that this is not mandatory.
To adhere to the cancellation
period, it is sufficient for you to send notice of you exercising your right of
cancellation before the end of the cancellation period.
Template cancellation form
(If you wish to cancel the contract, please complete and return this form)
Hans Conzen Kosmetik GmbH, Lehmkoppel 2, 25499
Tangstedt, Germany, email: email@example.com
(*) hereby revoke the contract concluded by me/us (*) for the purchase of the
following goods (*)/the provision of the following service (*)
on (*)/received on (*)
of the consumer(s)
of the consumer(s)
of the consumer(s) (for paper notices only)
(*) Delete as applicable.
Consequences of cancellation
If you cancel this contract, we are
required to refund all payments we have received from you, including delivery
costs (with the exception of additional costs resulting from the fact that you
have chosen a type of delivery that differs from the cheapest standard delivery
offered by us), without delay and within fourteen days of the day on which we
received notice of your cancellation of this contract at the latest. For this
repayment, we use the same means of payment that you used for the original
transaction, unless expressly agreed otherwise with you; in no case will you be
charged for this repayment. We may refuse repayment until we have received the
goods back or until you have provided proof that you have returned the goods,
whichever is earlier.
You must return or hand over the
goods to us at Lehmkoppel 2, 25499
Tangstedt, Germany, without delay and in any case no later than fourteen
days from the day on which you notify us of this contract being cancelled. The
deadline is met if you send the goods before the fourteen days pass.
You shall bear the direct costs of
returning the goods.
You are only required to pay for a
loss in value of the goods if this loss in value is due to handling of the
goods that is not necessary for testing the quality, characteristics and
functioning of the goods.
Prices and shipping costs
prices in our online shop are gross prices including statutory VAT and do not
include shipping costs.
shipping costs are indicated in the order process in our online shop.
price including VAT and applicable shipping costs are displayed on the order
screen (shopping cart) before you submit the order.
the delivery is made in several parts at your request, we will charge shipping
costs for each partial delivery made.
cooperation with PAYONE GmbH, Fraunhoferstrasse 2–4, 24118 Kiel, Germany, we
offer the payment methods SOFORT Überweisung, credit card and PayPal. You
decide how you want to pay each time you place an order with us.
goods will be delivered from our warehouse to the address specified by you. We
deliver to addresses within the member states of the European Union.
delivery period is five (5) working days from dispatch of the order
confirmation, unless otherwise agreed.
the event of circumstances affecting delivery due to force majeure, our
delivery time shall be extended appropriately, but at most up to a period of
four (4) weeks. Strike, lockout, lack of delivery by subcontractors, official
interventions as well as all other hindrances which, from an objective point of
view, were not culpably caused by us, shall be deemed equivalent to force
majeure. We will notify you when such hindrances start and end without delay.
If the hindrance in the aforementioned cases lasts for a period of more than 4
weeks after the delivery times that originally applied, you are entitled to
cancel the contract, in addition to your statutory rights.
goods are delivered with obvious transport damage, please submit a complaint
about such faults to the delivery agent immediately and contact us as soon as
to make a complaint or to contact us has no impact on your statutory
warranty rights. However, they help us to be able to assert our own claims
against the freight forwarder or the transport insurance provider.
Retention of title
goods remain our property until full payment has been made.
are liable for material defects or defects of title of delivered items in
accordance with the applicable statutory provisions, in particular Section 434
et seq. of the German Civil Code (Bürgerliches Gesetzbuch, BGB). With the
exception of liability for damages and/or in the case of intent, the limitation
period for statutory claims for defects is one year and begins on delivery of
shall only be liable for damages and/or reimbursement of expenses in accordance
with the following provisions:
shall be liable to you in all cases of contractual and non-contractual
liability in the event of intent and gross negligence in accordance with the
statutory provisions for damages or reimbursement of futile expenses.
other cases, we shall only be liable – unless otherwise stated in section 9.2.3 – in the event of a culpable breach
of a contractual obligation, the fulfilment of which is a prerequisite for the
proper performance of the contract and on the observance of which you as the
customer may regularly rely (‘cardinal obligation’), limited to compensation
for foreseeable and typical damage.
liability for damages arising from injury to life, limb or health under the
Product Liability Act (Produkthaftungsgesetz) and due to the absence of
warranted or guaranteed characteristics and/or on the basis of guarantees
within the meaning of Section 443 BGB shall remain unaffected by the above
limitations and exclusions of liability.
seller guarantees given by us for certain items or manufacturer guarantees
given by the manufacturers of certain items to us shall be in addition to your
claims for material defects or defects of title within the meaning of section
1. Details of the scope of such guarantees are set out in the terms and
conditions of the guarantee which may come with the item(s). We only give a
guarantee if this is expressly referred to as a ‘guarantee’ by us.
vouchers are vouchers that we issue in particular as part of advertising
campaigns with a specific period of validity. Promotional vouchers cannot be
vouchers are only valid for use at www.grahamhill-cosmetics.com and only in the
specified period. Individual brands or items may be excluded from the voucher
order value must be at least the amount of the promotional voucher. Refunds of
any remaining credit are excluded.
can only redeem a promotional voucher before completing an order transaction.
Subsequent offsetting is not possible. We do not pay out the credit balance of
a promotional voucher in cash, nor do we pay interest on it. If the promotional
voucher credit is not sufficient to pay for the order, the difference can be
made up using the payment options offered by us.
promotional voucher will not be refunded if goods are returned in whole or in
part, provided that the promotional voucher was issued as part of a promotion
and no consideration was provided in return.
are not entitled to transfer promotional vouchers to third parties. You are not
entitled to combine several promotional vouchers. Promotional vouchers cannot
be used to purchase gift vouchers. Insofar as the promotional vouchers contain
other or further terms and conditions, these shall take precedence over the
provisions set out in these GTC.
vouchers are vouchers that you can purchase. Gift vouchers can be redeemed
against items in the online shop at www.grahamhill-cosmetic.com.
vouchers cannot be used to purchase additional gift vouchers.
balance of a gift voucher is neither paid out in cash nor does it earn
interest. You can only redeem gift vouchers before completing an order
transaction. Gift vouchers and credit balances cannot be credited after
redemption. A gift voucher is considered to be redeemed when it has been offset
against an order or credited to the credit account. If gift voucher credit is
not sufficient to pay for the order, the difference can be made up using the
payment options offered by us.
than one gift voucher can be used for an order. Gift vouchers can be combined
with one promotional voucher per order.
accept no liability for the loss, theft or illegibility of voucher cards for
which we are not responsible. Gift vouchers are transferable. The use of the
vouchers for commercial purposes is not permitted.
Offsetting/right of retention
only have a right to offset if your counterclaims have been established by law
or have been recognised by Hans Conzen Kosmetik GmbH. Furthermore, you are only
entitled to exercise a right of retention insofar as your counterclaim is based
on the same contractual relationship.
Copyright and trademark rights
Please note that the contents of the
online shop, in particular the photographs, illustrations and descriptions are
largely protected by copyright or trademark law. Any use of the images, films
and texts that goes beyond searching or purchasing in the online shop is not
permitted without our express consent.
Applicable law and place of jurisdiction
of the Federal Republic of Germany shall apply to the exclusion of the UN
Convention on Contracts for the International Sale of Goods (CISG) of 11/04/1980. For consumers who have their habitual residence in another country at the
time of ordering, the application of mandatory consumer protection laws of that
country remains unaffected by the choice of law made in clause 1.
Information on out-of-court dispute resolution
European Commission provides an online dispute resolution service which you can
access at http://ec.europa.eu/consumers/odr. The platform serves as a contact
point for the out-of-court settlement of disputes concerning contractual
obligations arising from online purchase contracts. We are not legally obliged
to participate in this.
is also the following competent consumer arbitration board: General Consumer
Arbitration Board for the Zentrum für Schlichtung e.V., Strassburger Strasse 8,
77694 Kehl am Rhein, Germany http://verbraucher-schlichter.de.
do not participate in dispute resolution or arbitration proceedings. Please
refer to our customer service.
Should any provision of this
contract be or become invalid, the validity of the remainder of the contract
shall not be affected thereby. The invalid provision shall be replaced by the
respective statutory provision. The same applies in the event of a loophole.
Date: February 2023